General Shipping Info
Orders are normally shipped within 2 Business days, unless otherwise requested all all orders are shipped ground freight (faster shipping may be available upon request and may incur additional shipping charges, please phone for details)
PO Boxes
As we mainly ship via couriers, please provide a physical address for shipping as only Canada Post can deliver to a PO box. While we do our best to accomodate, some items due to size or weight (typically over 50lbs or items like exhaust kits) cannot be shipped Canada post, also some warehouses will not ship Canada post. In cases where we cannot ship Canada post and a PO box is the only address provided we will attempt to get a physical address, though your item may end up being shipped to the nearest courier depot for pickup.
Shipping Rates
Canadian Diesel Online offers Free standard shipping on most orders over $200 however some limitations do apply (examples: Overweight, out side of the standard shipping area).
We offer both insured and uninsured shipping, shipping with insurance will incur an additional cost but will cover your product should it be damaged or lost.
Orders Under $200
All orders under $200 will incur a shipping charge of $18-$25 dependent on weight. Should you wish to insure your package it will incur an additional $5.00
Orders Over $200
If your order falls over the $200 amount and under 70LBS shipping will be free to most locations *see remote location shipping*. If you wish to have insurance added to these shipments it will incur an additional $9.95
Overweight Shipping
If your order is over 70lbs Overweight charges will apply. These will be determined at checkout. We also offer insured shipping for these products at an additional $9.95
If your order is over 200lbs a member of our team will be reaching out with a freight quote and to collect payment for additional charges.
Remote Location Shipping
Some addresses may be outside of the regular service area of our shipping providers and will incur additional shipping charges. If this is the case a member of our team will reach out as soon as possible with a freight quote
International Shipping
Canadian Diesel Online does not ship or sell outside of Canada.
Shipping and Courier Information
While we do our best to make sure the shipping process goes as smoothly as possible unfortunately once the item is with the courier we do not have control over delivery. For any inquiries on a package once it is with the shipping company please contact them directly.
Purolator - 1-888-744-7123
Fedex - 1-800-463-3339
Canada Post - 1-866-607-6310
Loomis - 1-855-256-6647
UPS - 1-800-742-5877
Can Par - 1-800-387-9335
Returns
For full details on our Return policy please see our Returns page