Frequently Asked Questions

We have warehouses across Canada from which we ship. Our headquarters are located in Lloydminster, Alberta.

When you set up an account you will have the ability to track your orders and shipments and make any returns easily. You can also receive our online email/newsletter telling you of upcoming specials/offers. 

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links on our Contact Us page, to allow you to contact us directly. The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will NEVER be shared with third parties.

Canadian Diesel Online (CDO) has security measures in place to protect the loss, misuse and alteration of the information under our control. We use SSL (Secure Socket Layer) technology on all pages to encrypt your data. This site may also contain links to other sites. We at CDO are not responsible for the privacy practices or the content of such Web sites.

We have warehouses across Canada and the United States, but we do not sell or ship our products outside of Canada. This excludes all other international destinations. In case the customer places an order to an international address we reserve the right to cancel this order and issue a full refund. 

We do our very best to get every order shipped within one business day. That being said, sometimes it's just not possible and we ask customers to allow us 2-3 business days to get your products packaged and shipped. This also includes items that have free shipping. Shipping times can vary depending on your distance from our nearest warehouse and selected shipping option.

In case you need your product urgently, please contact us directly at sales@canadiandieselonline.ca or call us at 1.855.390.4932.

Yes, but refunds will not be given for products installed or attempted to be install on the incorrect vehicle applications.

Canadian Diesel Online (CDO) does not manufacture any of the products we sell. Canadian Diesel Online (CDO) holds no responsibility for any damages incurred from the products we sell. Any warranties offered on the products are through the manufacturer, and not through Canadian Diesel Online (CDO).

The products on this website are aftermarket performance products and accessories. Install and use these products at your own risk. Give us a call for more details.

Aftermarket parts or modifications: 

This aspect of warranty coverage has a great deal of gray area. Although many dealers would have you think otherwise, simply having an aftermarket part or modifying your vehicle cannot void your warranty without showing adverse affect of the aftermarket component or modification on your vehicle.

In Canada well there is no specific laws that prevent a dealership from voiding your warranty for aftermarket components, there is a patchwork of rules in canada providing consumer protections and preventing businesses from acting in an noncompetitive or predatory way.

For more information on:

Consumer protection legislation in Canada

https://www.ic.gc.ca/eic/site/Oca-bc.nsf/eng/ca02965.html

You will be sent an Order ID in order confirmation email the same day that you place your order. You can then head over here, fill in the information and track your package.

If you’ve changed your mind and are not entirely satisfied with your purchase, simply return the unused item within 30 days for an exchange or refund. A receipt and the item’s original packaging are required for all returns and exchanges. Please note all shipping charges are the responsibility of the customer. No returns on electronic devices without prior arrangements.

Product images may not be a direct representation of the final product. Unfortunately not all Manufacturers send out individual and/or updated images of each product released. Returns due to this will be accepted within 30 days of original purchase. However, shipping charges will be the responsibility of the customer.

We believe all prices and information on our website to be accurate. Prices and information on the website can change without notice.

Canadian Diesel Online (CDO) does not manufacture any of the products we sell. We hold no responsibility for any damages incurred from the products we sell. Any warranties offered on the products are through the manufacturer, and not through CDO .

We accept most common payment options including Visa, MasterCard, Paybright, Bank E transfers, and cash (for local pickup orders). For more detail contact us directly at sales@canadiandieselonline.ca or fill in the form on our Contact page

 

Do you have any more questions? Call us at 1.855.390.4932 or ead over to our Contact page and send us an email. We'll get back to you as soon as we can!